5/20/2023 0 Comments Late checkout![]() Marriott Rewards didn’t have significant elite benefits, but most properties were run professionally then, customer support was excellent, and things were running smoothly. You must remember that Marriott Bonvoy is essentially Marriott Rewards with an updated name, the old Marriott IT, and the benefits integrated from SPG. ![]() The terms and conditions are crystal clear regarding the late checkout benefit. Marriott Vacation Club, Marriott Grand Residence Club, Sheraton Vacation Club, Westin Vacation Club, The Phoenician Residences, a Luxury Collection Residence Club, Scottsdale, and Ritz-Carlton Reserve are excluded from this benefit. This benefit is guaranteed at all Participating Properties, except at resort and convention hotels and Design Hotels, where it is based upon availability. Members can request late checkout when making a reservation through central reservations, at check-in, via the mobile app (where available) or at any time during their stay. local time of the Participating Property. Platinum Elite Members and above may check out as late as 4 p.m. There is no question Marriott Bonvoy T&Cs About 4 PM Check-out: There is no “priority late check out,” and there is no need to “do the best to accommodate your requests” at most Marriott hotels outside resorts and convention ones. The message that you see on the app is NOT correct. is working for Marriott Bonvoy Customer Care if they have not been able to familiarize themselves even with the most basic elite benefits? APP Notification: ![]() We look forward to hosting you soon at Marriott Bonvoy. At Marriott we always strive to accommodate and satisfy the guest. You are very much appreciated, thank you for being a Marriott Bonvoy Titanium Elite member. Please respond to this email, if you should have any further questions or concerns. Please follow this link it explains the late checkout for Titanium Elite members, explaining: “where it is based upon availability.” This is why the Chat agent asked if you would be ok with a 2:00 checkout, they likely needed the room and needed to factor in cleaning before another elite member needed the room. Marriott Bonvoy allows a 4 pm checkout as long as it is available, they do their best to accommodate. I am also sorry that you felt the Marriott Bonvoy Chat agent did not accept your 4:00 checkout or provide you with their name. I am sorry that your original request was miscommunicated. Thank you for inquiring with Marriott Bonvoy. If a qualified property does not honor the guaranteed 4:00 check-out for Titanium members, what is the compensation per the Elite Benefits Guarantee?Ĭan you help me answer that question, as it appears that no one knows – And it is not anywhere in the Terms & Conditions. This is not a question which involves this or any property at all – This is a question for Marriott Bonvoy and/or Marriott Corporate: Everything was done in writing, dated and time-stamped, so there is no question about the facts. Atwater sent a rather defensive and factually inaccurate email to me this morning, attached. (8) Apparently, someone from Marriott Customer Care interpreted this to mean I was unhappy with my stay, and sent an email to Ms. This was via an email to the property’s General Manager, Bernadette Atwater: A copy of that email is attached. (7) Per the Bonvoy Terms & Conditions, I notified the property in writing, prior to checking-out, that I was making a claim. (6) I called Titanium Customer Care and asked the agent what is the compensation for a property not honoring the guarantee? The agent could not find the answer and directed me to send an email to the “ Research Department” via ich I did. ![]() Every benefit had compensation listed except for this benefit. (5) I reviewed the Bonvoy Elite Benefits Guarantee which provides compensation for guaranteed elite benefits not provided. (4) I asked the associate their name in an attempt to escalate to a manager. The associate denied this request, in writing. (3) On check-out day, September 20th, I requested the 4:00 PM late check-out via the app at 10:30 AM. (2) I stayed at the Courtyard Raleigh Cary Crossroads under two reservations 12 – 20 September. This is said in both the Bonvoy website and Terms & Conditions: (1) Marriott Bonvoy Titanium members are guaranteed a 4:00 PM checkout at all properties except for Resorts, Convention properties, Design Hotels, Vacation Club and Ritz-Carlton Reserve properties. To avoid any confusion here I will provide a complete list of what occurred, which is actually very simple, and ask for the answer, which appears not to be simple: READ MORE: Marriott Bonvoy Rate & Bonus Points Offers Reader’s Email To Marriott:
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